Contact Us & FAQ

SHIPPING DELAYS: If you have an order that has shipped USPS First Class (the first, lowest cost option we offer), know that we have been seeing sporadic delays and orders marked as "delivered" by USPS that actually aren't delivered. So far, we have seen that all orders do get delivered within a few business days of this, so do not be alarmed.

 

I've placed an order but have not seen a shipping notification in days, where is my order?

Orders for in-stock items (anything not labeled "On-Demand" or Custom) typically ship the same day they are ordered. Cutoff for shipping is usually 4PM EST. So, orders placed at 4:01 on Friday afternoon will ship out the following Monday.

All "On Demand" headcovers ship in approximately 5-10 business days.

 

How can I get the discount code to work with Apple Pay?

Unfortunately, due to restraints in our system we are unable to process Apple Pay orders with discount codes--you will need to checkout manually to receive the discount.

 

How can I use multiple discount codes?

We do not allow multiple discount codes in one order, however, we will allow you to place multiple orders to use multiple codes if you want.

 

I'm not in love with my purchase and would like to return or exchange for another headcover, how can I start this process?

Follow the steps laid out on our Headcover Returns page. 

 

I submitted a Custom Headcover Design Form but have not heard back. Why?

We have been extremely busy processing custom orders and are getting back to folks in the order that their request came in. If you submitted a design asking us to use a copyrighted/trademarked logo we do not respond as we call out on our Custom Design page.  

 

I need my order before Christmas, when is the deadline?

Currently both UPS and USPS are giving us December 15th as the last day for Ground or First Class Mail delivery by Christmas. Both companies have also said they will not guarantee ANYTHING. Please, order sooner than this.

 

We're here to help. If you have a question on your head cover order, a product, or even a design idea you don't see on our site but would like to, use this form below to get in touch with us or DM us on Twitter or Instagram