Contact Us & FAQ
SHIPPING DELAYS: If you are tracking a USPS package here's what we know: Starting around the 20th of November, we have seen significant delays and missed scans. Items are not being scanned in to their facilities which leads to no tracking visible. We are also seeing an influx of tracking numbers that haven't been updated in weeks. We do expect most outstanding packages to be delivered in the 3-4 weeks following Christmas.
Unfortunately, we don't have any further insight into an items status other than viewing the USPS tracking info. For the most up-to-date USPS delay information.
TL;DR version: Millions of packages from Mid-November on are still in the USPS system. They WILL be delivered. Most USPS employees are working 7 days a week to catch up.
I've placed an order but have not seen a shipping notification in days, where is my order?
Orders for in-stock items (anything not labeled "On-Demand" or Custom) typically ship the same day they are ordered. Cutoff for shipping is usually 4PM EST. So, orders placed at 4:01 on Friday afternoon will ship out the following Monday.
All "On Demand" headcovers ship in approximately 5-10 business days.
How can I get the discount code to work with Apple Pay?
Unfortunately, due to restraints in our system we are unable to process Apple Pay orders with discount codes--you will need to checkout manually to receive the discount.
How can I use multiple discount codes?
We do not allow multiple discount codes in one order, however, we will allow you to place multiple orders to use multiple codes if you want.
I'm not in love with my purchase and would like to return or exchange for another headcover, how can I start this process?
Follow the steps laid out on our Headcover Returns page.
I submitted a Custom Headcover Design Form but have not heard back. Why?
We have been extremely busy processing custom orders and are getting back to folks in the order that their request came in. If you submitted a design asking us to use a copyrighted/trademarked logo we do not respond as we call out on our Custom Design page.
We're here to help. If you have a question on your head cover order, a product, or even a design idea you don't see on our site but would like to, use this form below to get in touch with us or DM us on Twitter or Instagram.